TESSCO Magic - Caribbean Style

TESSCO Magic, Caribbean Style
June 2002

Blue Oceans, white sandy beaches, palm trees, the warm tropical sun. . . everything seems perfect. For Neptuno Networks, this wasn't always the case. Pedro Andrés Presindent of Neptuno Networks, recalls the often stormy days of running a broadband systems integration company in the caribbean. At one point Mr. Andrés was working with as many as 10 different vendors. Delivery times of wireless infrastructure products were always long - making project management a nearly impossible task. The suppliers didn't offer him technical support and their customer service was limited. As Mr. Andrés business grew - his problems grew as well. Serving the large carriers in the Caribbean was a growing challenge. Then Neptuno Networks was introduced to TESSCO. and suddenly, everything started to change - for the better. Product availability and quick delivery times were a major factor in Neptuno's new success. Mr.Andrés learned that he did not have to carry a large inventory to service his customers, some of the largest carriers in the region. Since TESSCO would ship products when and where he needed it, he could build his profit without building his inventory. Mr. Andrésvalues his relationship with TESSCO and appreciates the experience and knowledge that TESSCO brings to the table; so much so that his mutual customer througout the Caribbean and Latin America.

Neptuno Networks Inc. of Puerto Rico is TESSCO's partner in the Caribbean. Neptuno Networks offers a high level customer service to Caribbean customers. Beyond offering infrastructure product, test equipment, and broadband radios and equipment, Neptuno Networks also offers technical engineering, design and configuration, installation, and maintenance for all Caribbean wireless projects. Neptuno Networks includes a full staff of technical engineers with many years of experience in the Caribbean wireless telecommunications industry. Strategically located in Puerto Rico, neptuno networks is able to resolve customer's network problems quickly and efficiently. Visiting the customer's site and physically performing an evaluation of a link that is down, or radio that is not functioning properly, is a small example of how TESSCO and Neptuno Networks to work together to serve the customer locally.

Neptuno Networks has deployed several large broadband systems for several Caribbean carriers, Internet service providers, and directly for end-user customers. TESSCO offers Neptuno Networks a complete portfolio of broadband products - a Total Source for Caribbean broadband applications. As a result of this strategic relationship, customers are assured product availability, customer service 24/7/365, a 30-day no questions product guarantee, local technical support and service for site surveys, design, configuration, installation, and maintenace. Neptuno Networks has the engineering experience and the product knowledge to guide a customer from start to finish on any wireless network deployment.

Today TESSCO serves customers in over 100 contries across seven continents. TESSCO has a multi-lingual international team that works with customers in all locations of the world. Traditionally, TESSCO has been the virtual inventory of over 25,000 products for the customers overseas.

Since 1983, TESSCO has established a solid presence as the distributor and supplier to many international wireless and wire line carriers, phone service centers, and wireless accessory retail shops.

TESSCO's strategic partnership in the Caribbean with Neptuno Networks works fpr the customer - allowing the relationship to exceed customer expectations - technical support, and supply chain solutions. The TESSCO/Neptuno Networks partnership is taking the TESSCO Magic to the islands.